Welcome to Pearl Paints. By accessing our website, making a purchase, or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Company Information
Pearl Paints is a family-run paint business operating since 1964. We supply quality paint products and expert consultation services to individuals, contractors, and businesses.
2. Use of Website
By using our website, you agree to:
Provide accurate and current information
Not misuse or disrupt the website or services
Use the website for lawful purposes only
We reserve the right to suspend or terminate access to users who breach these terms.
3. Products and Services
Product descriptions, prices, and availability are subject to change without notice.
While we strive for accuracy, we do not guarantee that all product details are error-free.
Custom colour matching or mixing is subject to customer approval. Once approved, these products are non-refundable.
4. Orders and Payment
All orders are subject to acceptance and availability.
Payment must be made in full before goods are dispatched.
We accept major payment methods including EFT, card payments, and online payment gateways.
5. Shipping and Delivery
Delivery times are estimates and not guaranteed.
Pearl Paints is not liable for delays caused by third-party couriers.
Customers are responsible for providing accurate delivery information.
6. Returns and Refunds
Standard products may be returned within 7 days of delivery if unused and in original condition.
Special orders, custom colours, or mixed paints are non-refundable unless defective.
Refunds are processed once the returned goods are inspected and approved.
Return courier fees are the customer’s responsibility unless the product is faulty.
7. Intellectual Property
All content, logos, product images, and materials on the website are the property of Pearl Paints or its licensors. You may not use, copy, reproduce, or distribute them without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law:
Pearl Paints is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Our liability is limited to the value of the product purchased.
9. Warranties and Guarantees
Pearl Paints provides guarantees in accordance with South African consumer protection laws. Where applicable, product warranties are provided by the manufacturer and must be honoured through them.
10. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, store, and use your personal information.
11. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the jurisdiction of South African courts.
12. Changes to Terms
We may update these Terms from time to time. Updates will be published on our website, and your continued use of our services will constitute acceptance of the updated Terms.
13. Contact Us
For questions about these Terms and Conditions, please contact:
